Privacy Policy
Privacy Notice
Privacy Notice for RS Pest Control Ltd
Last updated: 27 October 2026
Introduction
This Privacy Notice explains how RS Pest Control Ltd collects and uses your personal data when you visit our website rspest.co.uk, contact us, ask for a quote, chat with us, or buy from our online shop. It also explains your rights and how to use them.
We only collect what we need, we never sell your personal data, and we don\’t use it for anything you wouldn\’t reasonably expect.
Who we are
RS Pest Control Ltd is the \”controller\” of your personal data. This means we decide how and why it is used.
| Company | RS Pest Control Ltd, a private limited company registered in England and Wales |
| Company number | 12126264 |
| info@rspest.co.uk | |
| Phone | 02394 190 822 |
We have not appointed a Data Protection Officer, as we are not required to. If you have any questions about this notice or your personal data, email info@rspest.co.uk.
What personal data we collect
Information you give us
| Where | What we collect |
|---|---|
| Contact form (Contact Us page) | First name, last name, email address, phone number, postcode, and the subject and message you write. |
| Short enquiry form (the \”contact strip\” on our pages) | The service you need, your name, email address, phone number and postcode. |
| Enquiry and quote form (the step-by-step form on our service and area pages) | The area and service you choose, your postcode, how serious the problem is, your description of the problem, and your first name, last name, email address and phone number. |
| Live chat (ChatBot.com) | Anything you type into the chat, such as your name, contact details and details of your pest problem, plus the chat transcript. The chat only loads when you click the chat button (and, after you\’ve used it once, on your later visits). |
| Online shop (WooCommerce) | Your name, billing and delivery or collection address, email address, phone number, what you order, and any order notes. If you choose to create an account, also your login details. |
| Payments | Card payments are handled by Stripe and PayPal payments by PayPal. We do not see or store your full card number. We receive confirmation of payment and limited details such as the card type and last four digits. |
| Email and phone | Anything you send us by email, or tell us on the phone, when you contact us directly. Calls to and from our business phone numbers are recorded through our job management system (ServiceM8) for training, quality and to keep an accurate record of jobs. |
When you send an enquiry through our website forms, the form also sends some technical details with it: the web page you first arrived on, the website that sent you to us (if any), the page you sent the enquiry from, and any advert campaign codes in the web address (for example, codes that show you clicked one of our Google adverts). We use these to understand which pages and adverts bring us enquiries. Your enquiry and these details are received and stored for us by ICAAL, which runs our website enquiry system (see \”Who we share your data with\”). The details are collected using session storage in your browser, which is cleared when you close the tab; see our Cookie Policy.
Information we collect automatically
| What | How |
|---|---|
| Technical data | Your IP address, browser and device type, and the pages you request. Our web server records these in its logs to keep the site secure and working. |
| Analytics data (only with your consent) | How you use our site, such as the pages you visit, how long you stay, where you click and scroll, and how you found us. This comes from Google Analytics and Microsoft Clarity. |
| Advertising data (only with your consent) | Whether you clicked one of our Google adverts and then contacted us or bought from our shop. This comes from Google Ads. |
| Fraud-prevention data | When you use our basket and checkout, Stripe collects device and browser information to help prevent card fraud. |
For full details of the cookies and similar technologies we use, see our Cookie Policy.
We don\’t knowingly collect personal data from children. If you are under 18, please ask a parent or guardian to contact us.
We don\’t ask for \”special category\” data, such as health information. Please don\’t include it in messages unless it is needed for the job (for example, if someone in the property has a health condition we should know about before a treatment).
Why we use your data, and our lawful basis
Data protection law says we must have a \”lawful basis\” for each way we use your personal data. These are ours:
| What we use it for | Lawful basis (UK GDPR) |
|---|---|
| Replying to your enquiry, giving you a quote, and arranging a visit | Steps before a contract, at your request (Article 6(1)(b)) |
| Carrying out the work you book, and processing, delivering and supporting your shop orders and payments | Contract (Article 6(1)(b)) |
| Keeping job records, invoices and accounts, and meeting tax and other legal duties | Legal obligation (Article 6(1)(c)) |
| Keeping our website and payments secure and preventing fraud | Legitimate interests in protecting our business and our customers (Article 6(1)(f)) |
| Understanding which of our pages and adverts bring us enquiries (the technical details sent with website enquiries) | Legitimate interests in understanding which of our pages and adverts bring us enquiries (Article 6(1)(f)). The details are only sent if you choose to submit an enquiry. See the \”One exception\” in our Cookie Policy. |
| Recording calls to and from our business phone numbers | Legitimate interests (Article 6(1)(f)) in training, quality and keeping an accurate record of what was agreed about a job |
| Sending occasional marketing emails or texts about our own services to existing customers and people who have asked us for a quote | Legitimate interests (Article 6(1)(f)), with the \’soft opt-in\’ under PECR. For anyone else, Consent (Article 6(1)(a)). |
| Website analytics (Google Analytics and Microsoft Clarity) | Consent (Article 6(1)(a) and PECR) |
| Measuring our Google adverts, and showing our adverts to people who have visited our site (Google Ads) | Consent (Article 6(1)(a) and PECR) |
Withdrawing your consent. Where we rely on your consent, you can withdraw it at any time, and it is as easy as giving it. Click the cookie icon in the bottom-left corner of any page of our website, switch off the categories you no longer agree to, and press Save Preferences. Withdrawing consent doesn\’t affect anything we did with your consent before you withdrew it.
Marketing. If you have bought from us, or asked us for a quote, we may occasionally send you emails or texts about our own similar pest control services and offers. You can tell us you don\’t want these when you give us your details, and every message includes an easy way to unsubscribe. We will only send marketing to anyone else if they have ticked a box to agree. We never sell your details or share them with other companies for their marketing.
We do not make decisions about you based solely on automated processing.
Who we share your data with
We only share your data with companies that help us run our business, and only as much as they need. They act on our instructions, except where they say below that they act as a separate controller.
| Recipient | What for |
|---|---|
| Google (Google LLC / Google Ireland) | Business email (Google Workspace), Google Analytics and Google Ads (only with your consent), and the Google Map on our website. |
| Microsoft (Microsoft Corporation) | Microsoft Clarity website analytics (only with your consent). |
| Stripe (Stripe Payments Europe / Stripe, Inc.) | Taking card payments in our online shop and preventing fraud. Stripe is also a controller for some of this data. |
| PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A.) | Taking PayPal payments in our online shop. PayPal is also a controller for some of this data. |
| ChatBot.com (Text S.A.) | Running the live chat on our website. |
| ICAAL | Runs our website enquiry system. ICAAL receives and stores the enquiries you send through the forms on our website, together with the tracking details sent with them (the page you first arrived on, the website that referred you, the page you sent the enquiry from, and any advert campaign codes), and passes them to us. ICAAL acts as our processor: it handles this data on our behalf and only on our instructions. Its enquiry system is hosted on servers in London. |
| Trustindex and EmbedSocial | Showing our Google reviews on our website. They receive basic technical information (such as your IP address) when the reviews load. |
| Our hosting provider (a server in London run by DigitalOcean and managed through RunCloud) | Hosting our website, its database and the server logs. |
| ServiceM8 | Our job management system and business phone system, including call recordings. We keep customer, job and booking records there. |
| Xero | Our accounting system, where we keep invoices and payment records. |
| Professional advisers | Our accountant and other professional advisers, where they need it to provide their services. |
| The police, HMRC or other authorities | Only where the law requires it. |
International transfers
Some of these companies are based in, or store data in, countries outside the UK, including the United States. When your data is transferred outside the UK, we make sure it is protected by one of these safeguards:
- the country has been approved by the UK Government as providing adequate protection for personal data (for example, countries in the European Economic Area, and New Zealand);
- for US companies, the company is certified under the UK Extension to the EU-US Data Privacy Framework (the \”UK-US Data Bridge\”); or
- the company has signed the UK\’s International Data Transfer Agreement (IDTA), or the UK Addendum to the EU Standard Contractual Clauses.
You can contact us for more information about the safeguards for a particular provider.
How long we keep your data
| Data | How long |
|---|---|
| Enquiries and quotes where no job goes ahead (including live chat) | 2 years from your last contact with us. This includes copies held for us by ICAAL in our website enquiry system. |
| Customer, job, order and payment records, invoices and accounts | 6 years from the end of the financial year they relate to, as required for tax and accounting purposes |
| Google Analytics, Microsoft Clarity and Google Ads data | As set out in our Cookie Policy. Google Analytics reports are kept for up to 14 months. |
| Call recordings | Call recordings are kept for up to 6 months, unless we need one longer to deal with a complaint or query about a job, and are then deleted. |
| Website server logs | Kept for a short period for security and troubleshooting |
After these periods we delete your data or make it anonymous.
Your rights
Under data protection law you have the right to:
- Be informed about how we use your personal data. This notice does that.
- Access the personal data we hold about you, and get a copy free of charge.
- Rectification: have inaccurate or incomplete data corrected.
- Erasure: ask us to delete your data, where we no longer have a good reason to keep it.
- Restriction: ask us to limit how we use your data, for example while a complaint is looked into.
- Object to us using your data where we rely on legitimate interests.
- Object to direct marketing at any time. If you do, we will stop.
- Data portability: get the data you gave us in a common, machine-readable format, or ask us to send it to someone else, where we rely on consent or contract.
- Withdraw your consent at any time, where we rely on consent (see \”Withdrawing your consent\” above).
To use any of these rights, email info@rspest.co.uk. We will reply within one month. We may need to check your identity first. Some rights only apply in certain situations; if we can\’t do what you ask, we\’ll explain why.
Complaints
If you\’re unhappy with how we\’ve handled your personal data, please tell us first at info@rspest.co.uk and we\’ll do our best to put it right.
You also have the right to complain to the Information Commissioner\’s Office (ICO), the UK\’s data protection regulator:
- Website: ico.org.uk/make-a-complaint
- Phone: 0303 123 1113
Keeping your data secure
Our website uses a secure (HTTPS) connection, card payments are handled by Stripe and PayPal, and access to our customer records is limited to the people who need it. No method of sending or storing data is completely secure, but we take reasonable steps to protect your information.
Links to other websites
Our website links to other websites, such as our social media pages and review sites. We are not responsible for how those websites handle your data, so please read their own privacy notices.
Changes to this notice
We\’ll update this notice if the way we use personal data changes. The date at the top shows when it was last updated.
Cookies
For details of the cookies and similar technologies we use, and how to change your choices, see our Cookie Policy.
